Warranty - SWIMTRAINER "Classic" flotation aids by FREDS SWIM ACADEMY

We like happy customers! If you have any problems please get in touch with our sales team at Australia@swimtrainer.com in the first instance.

The warranty period is 6 months which begins with the date of purchase. Only those faults will be accepted that can be proved to have been caused by faulty material or production. The right of replacement is inapplicable if the fault has been caused by incorrect handling, ignoring the instructions for use or wilful damage. If the complaint is unfounded, the manufacturer has the right to charge a reasonable sum for inspection and dispatch. The life span of the SWIMTRAINER "Classic" is usually 2 years.

Please choose your SWIMTRAINER “Classic” by FREDS SWIM ACADEMY carefully because there are a number of expenses that we need to pass on to you if you wish to exchange your SWIMTRAINER “Classic” for another size. In accordance with Australian law, we do not offer a refund for products if you change your mind. It is our commitment to you, our customers, that we will never sell you a second-hand item due to the associated hygiene and safety concerns. For this reason, we are unable to accept refunds unless the product is faulty.

If you are returning an item

1. Before returning any item, email us (Australia@swimtrainer.com) to receive your Authorised Returns Number. No goods will be accepted back without a Authorised Returns Number.

2. All returns must be received by us within 7 days of receiving your Authorised Returns Number.

3. Returns shipping costs are the responsibility of purchaser. In the case of faulty goods, shipping costs will be refunded.